Billing Terms and Conditions

PAYMENT POLICY — AURELVO

At AURELVO, we offer secure payment options to make checkout easy and reliable. This policy explains accepted payment methods, how payments are processed, and how we handle refunds, disputes, and fraud prevention.

1) Accepted Payment Methods

We currently accept the following payment options (availability may vary by device or location):

  • Credit & Debit Cards: Visa, Mastercard, American Express

  • PayPal

  • Afterpay (where available)

  • Apple Pay and Google Pay

  • Bank transfer (bulk orders only — contact us for instructions)

Currency: All transactions are processed in United States Dollars (USD).

2) Payment Timing & Order Confirmation

  • Payment must be completed at checkout to place an order.

  • Orders are not processed or shipped until payment is successfully received.

  • If your payment is declined, fails, or is reversed, your order may not be confirmed and may be cancelled automatically.

3) Pricing, Taxes & Fees

  • Product prices are displayed in USD.

  • Prices and promotions may change at any time without prior notice.

  • Any applicable sales tax and shipping charges (if applicable) are calculated and shown at checkout before you finalize your purchase.

4) Secure Checkout

We use SSL encryption and trusted payment processors to help protect your information during checkout.

  • We do not store full credit card numbers or sensitive payment details on our servers.

  • Payment data is handled through secure, compliant payment gateways.

5) Refunds, Returns & Chargebacks

  • Refunds are issued in accordance with our Return & Refund Policy.

  • Refunds are returned to the original payment method when possible.

Chargebacks: If you believe there’s an error or an issue with your order, please contact us first so we can help resolve it. Unauthorized chargebacks may be disputed with the payment provider.

6) Fraud & Order Screening

To help protect our customers and our store:

  • We may hold, cancel, or refund orders that appear to involve fraud, unauthorized activity, or policy violations.

  • For high-value orders, we may request additional verification before shipping.

Contact Us

Store Name: AURELVO
Address: 3704 Apple Grove Dr., Apex, NC 27539
Email: info@aurelvo.com
Phone: 240-426-2155

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM (EST)
We typically respond within 1–2 business days.