Terms of service

TERMS OF SERVICE — AURELVO

OVERVIEW

This website is operated by AURELVO (“we,” “us,” “our”). By accessing our site or placing an order, you’re using our “Service” and agreeing to the terms below, along with any additional policies referenced here (including our Return Policy and Privacy Policy).

These Terms of Service apply to all visitors and users of the site, including browsers, customers, merchants, vendors, and content contributors.

Please read these Terms carefully before using any part of the site. If you do not agree to these Terms, you should not access the site or use the Service.

We may update or revise these Terms from time to time by posting changes on this page. Continued use of the site after changes are posted means you accept the updated Terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to offer products and services.

1) ONLINE STORE TERMS

By using this site, you confirm that:

  • You are at least the age of majority in your jurisdiction, or

  • You have permission from a parent/guardian if you are using the site under supervision where required.

You agree not to use our products or the Service for any illegal or unauthorized purpose. You also agree to comply with applicable laws in your area (including copyright and intellectual property laws).

You must not upload, transmit, or distribute malicious code (including viruses, worms, or harmful software).

If you violate these Terms, we may suspend or terminate your access to the Service.

2) GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time, for any lawful reason.

You understand that content you submit (excluding payment data) may be transferred over networks and may be modified to meet technical requirements. Payment information is encrypted during transmission.

You may not copy, reproduce, sell, resell, or exploit any part of the Service or site access without our written permission.

Headings are for readability only and do not limit or affect these Terms.

3) INFORMATION ACCURACY

We aim to keep information on our site accurate and up to date, but we do not guarantee that all content is complete, current, or error-free.

Content is provided for general information and should not be relied upon as the sole basis for decisions without verifying details elsewhere. Any reliance on site content is at your own risk.

We may update site content at any time and are not obligated to update every section immediately. You are responsible for checking the site for changes.

4) SERVICE CHANGES & PRICING

Product prices may change at any time without notice.

We may modify, suspend, or discontinue any portion of the Service (or content) at any time without notice.

We are not liable for any changes to pricing or for the suspension/discontinuation of any part of the Service.

5) PRODUCTS & AVAILABILITY (IF APPLICABLE)

Some products or services may be available only online and may have limited quantities.

Returns and exchanges are handled according to our Return Policy.

We make reasonable efforts to display product images and colors accurately, but we cannot guarantee that your device displays colors precisely.

We may limit or restrict sales to certain individuals, regions, or jurisdictions at our discretion. We may also limit quantities per order or discontinue products at any time.

We do not guarantee that products, services, or content will meet every customer’s expectations, and we do not guarantee that all Service errors will be corrected immediately.

6) BILLING & ACCOUNT INFORMATION

We reserve the right to reject, limit, or cancel any order for any reason, including suspected fraud, unauthorized activity, or reseller/distributor activity.

Restrictions may apply to orders linked by customer account, payment method, billing address, or shipping address.

If we cancel or change an order, we may attempt to notify you using the contact details provided at checkout.

You agree to provide accurate, current, and complete purchase and account information and to update your information as needed so we can complete transactions and contact you.

For return-related information, please review our Return Policy.

7) OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not control.

These tools are provided “as is” and “as available.” We do not guarantee their performance and are not responsible for issues arising from your use of third-party tools.

Any use of optional tools is at your own risk, and you should review the third party’s terms before using them.

We may introduce new features or services in the future, and they will also be subject to these Terms.

8) THIRD-PARTY LINKS

Our site may contain links to third-party websites or services.

We are not responsible for third-party content, accuracy, policies, or practices. Any interaction you have with third-party websites is at your own risk.

Please review third-party policies carefully before purchasing or using their products/services.

9) USER FEEDBACK & SUBMISSIONS

If you submit ideas, suggestions, reviews, or other content (collectively “Submissions”), you agree that we may use them without restriction (including editing, publishing, or distributing them), unless prohibited by law.

We are not required to keep Submissions confidential, pay compensation, or respond.

You agree that your Submissions will not:

  • violate third-party rights (copyright, trademarks, privacy, etc.),

  • contain unlawful, abusive, or obscene material, or

  • include malware or harmful code.

You are responsible for what you submit. We are not liable for user-generated content posted by you or others.

10) PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

11) ERRORS, INACCURACIES & OMISSIONS

Occasionally, there may be errors on the site related to product details, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors and update information at any time, including after an order is submitted. We may cancel orders if information is inaccurate.

12) PROHIBITED USES

You may not use the site or its content:

  • for unlawful purposes,

  • to violate laws or regulations,

  • to infringe intellectual property rights,

  • to harass, abuse, or discriminate,

  • to submit false or misleading information,

  • to transmit malicious code,

  • to collect personal data of others without permission,

  • to spam, phish, scrape, crawl, or interfere with site security,

  • or to bypass security features of the Service or any related websites.

We may terminate access for violating these rules.

13) DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not promise that the Service will be uninterrupted, secure, or error-free.

To the fullest extent allowed by law, AURELVO is not liable for losses or damages arising from your use of the Service, including claims, indirect losses, or expenses (including reasonable attorneys’ fees) related to your use of the site or violation of these Terms.

14) INDEMNIFICATION

You agree to indemnify and hold harmless AURELVO, its affiliates, officers, employees, contractors, and service providers from any claim or demand (including attorneys’ fees) arising from:

  • your breach of these Terms,

  • your violation of any law, or

  • your infringement of third-party rights.

15) SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will remain in effect.

16) TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using the Service at any time.

We may suspend or terminate access if we reasonably believe you violated these Terms. If terminated, you remain responsible for any amounts due up to the termination date.

17) ENTIRE AGREEMENT

These Terms, along with any posted policies, form the complete agreement between you and AURELVO regarding your use of the Service and replace any prior agreements or communications.

Failure to enforce any part of these Terms does not waive our right to enforce it later.

18) GOVERNING LAW

These Terms and any related agreements are governed by the laws of the United States of America.

19) UPDATES TO THESE TERMS

You can review the latest version of these Terms at any time on this page.

We may update these Terms at our discretion. Continued use of the website after changes are posted constitutes acceptance of those changes.

CONTACT INFORMATION

Store Name: AURELVO
Address: 3704 Apple Grove Dr., Apex, NC 27539
Email: info@aurelvo.com
Phone: 240-426-2155

Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (EST)