SHIPPING POLICY — AURELVO

At AURELVO, we work hard to make shipping simple and transparent. Below you’ll find where we ship, processing timelines, delivery estimates, and what to do if something goes wrong.

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Shipping Locations

We currently ship within the United States.

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Order Processing & Delivery Estimates

Order Cutoff Time

• 5:00 PM (EST), Monday–Friday

• Orders placed after the cutoff time (or on weekends/holidays) begin processing the next business day, which may extend delivery estimates by one day.

Processing Time

• Orders are typically processed within 1–2 business days (Monday–Friday).

Shipping Transit Time

• Standard transit time is 6–8 business days (Monday–Friday).

Estimated Delivery Time

• In most cases, you can expect delivery within 7–10 business days (processing + transit).

Please note: delivery estimates are not guaranteed and may be affected by weather, carrier delays, peak seasons, or address issues.

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Carriers We Use

We ship using trusted carriers such as:

• USPS

• UPS

• FedEx

Carrier selection may vary depending on the destination and package details.

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Shipping Costs

• Free Shipping (U.S.): We offer free standard shipping on all orders shipped within the United States — no minimum purchase required.

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Tracking Your Order

Once your order ships, you’ll receive an email confirmation with a tracking number so you can follow your package in transit.

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Delivery Issues (Lost, Delayed, or Missing Packages)

If your package is delayed, marked delivered but not received, or appears lost, contact us right away so we can help.

Email: info@aurelvo.com
Include: your order number and the tracking information (if available).

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Questions?

Check our FAQs page or reach out to our customer support team.

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Contact Information

Store Name: AURELVO
Address: 3704 Apple Grove Dr., Apex, NC 27539
Email: info@aurelvo.com
Phone: 240-426-2155

Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (EST)

We do our best to respond within 1–2 business days.